You can get support for Plasma in the Plasma Support discord server.
Plasma's default prefix is
., but can be changed using the
[p]prefix command. See Settings for more information.
Firstly, please check the Support Server for outages. If Plasma is not offline, please make sure you are not blacklisted from Plasma due to a violation of our TOS. If other users are able to use Plasma but you are not, you are likely blacklisted. If neither of these are true, please join the Support Server and create a new ticket.
Firstly, make sure Plasma has the proper permissions. Additionally, please make sure you have Manage Server permissions and that Plasma is not offline. If neither of these are true, please join the Support Server and create a new ticket.
Plasma internally tracks giveaway entries and automatically nullifies entries that do not meet the giveaway requirements. There may be error with Plasma removing reactions, but rest assured that internally, Plasma is tracking which entries count, and which don't.
Server ranks are roles that are automatically granted to users who meet a certain requirement. Invite ranks are granted after a user invites a set number of people. They are useful for setting up invite rewards or giving recognition to users who grow your server. Message ranks are granted after a user reaches a certain number of messages. They are useful for encouraging activity and recognising active members. See Server Ranks for setup information.
Firstly, please make sure Plasma has Manage Server and Manage Roles permissions. Then, make sure the Plasma role is above the roles that you would like Plasma to give out. Finally, please run the command
.ranks, and make sure the invite ranks are properly listed. If you are still experiencing a problem, please join the Support Server and create a new ticket.
In order for Plasma to function properly, please grant the Plasma role the following permissions:
Read Text Channels & See Voice Channels
Use External Emojis